" For Everyone, who value it ”
How long should it take for me to receive my order?
If you provide your e-mail address at time of order placement, we’ll gladly send you order progress alerts and tracking information. Orders ship within 48 business hours of being received. Ground shipments leave via courier (USPS-Postal Service). Below is a chart with estimated transit times for destinations within the continental U.S. If you don’t have an e-mail address, you can also contact customer support for this information at 1-872-216-1566.
Is my personal information and order information secure when ordering from NUTRAHERBUSA?
Our web site uses up-to-date and secure technology. You can be assured that all information that you transmit over our website is completely secure. Please reference our Privacy Policy section also for more information about our security features.
What are your shipping and handling rates?
The Institute for Healthy Living offers Flat Rate Shipping on all ground orders. Our standard rates for shipping and handling are as follows. All domestic ground shipping is free on orders totaling 80.00 or more; excluding International, expedited, or special packaging shipments.
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Standard Ground $6.95
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(3-5 business days, Tuesday - Saturday) |
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USPS Priority Mail $9.95
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(3-5 business days, Monday - Saturday) |
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What if I am looking for something that you do not show on your website?
NUTRAHERBUSA carries thousands of items but not all of them are listed sometimes due to unavailability. If you’d like to order something that’s not listed on our website, please contact our customer service department.
What kind of a guarantee will I get when I order from NUTRAHERBUSA?
At NUTRAHERBUSA we want you to be completely satisfied with your purchase. We are committed to bringing you the safest and very best products available and offer an unconditional money-back guarantee on unopened pack. If for any reason you are dissatisfied with one of our products, call us for an exchange or refund within 60 days of your purchase.
What forms of payment do you accept?
We accept Paypal, American Express, MasterCard, Visa and Discover Cards.
In the event, there is an item you’ve requested that we show as ‘Back Ordered’, Please be assured that we are working quickly to get these items to you. To make up for this inconvenience, we do waive the shipping and handling costs associated with your Back Order.
If you find that your order has not arrived within the estimated time frame, please notify us immediately and we will investigate it promptly to minimize any further delay.
We make every effort for safely pack and ship all packages, but sometimes they may be damaged in transit. Please report such damages to us as soon as possible.
If for any reason you are unhappy with a product you have purchased from us, you may return the unused portion for an exchange or refund (less shipping and handling) within 60 days from the date of purchase. Returns that are older than 60 days will not be accepted. A 15% restocking fee will be assessed for ten or more of the same item. Only one opened item of the same product is eligible for return. All other returns of the same item must be in the original factory-sealed packaging for a refund.
- Please use sturdy packaging, especially for unopened items that you are returning.
- Include a copy of the invoice from your original order and provide the reason for your return or exchange. In case of exchanges, please indicate the item you actually want.
- Mail your package to the address listed below.
You may also contact Customer Service through one of the following methods:
Email: Email us your questions to info@nutraherbusa.com.